Política de reembolso

USIP Accounting – Refund & Return Policy

Last Updated: 12/01/2025

At USIP Accounting, we are committed to delivering accurate, timely, and compliant professional services. Because our services involve time, expertise, and personalized work, our refund and return policy differs from product-based businesses. Please read the following terms carefully before purchasing any service.

1. All Sales Are Final for Completed Services

Once a service has been delivered, submitted, filed, or completed, no refunds will be issued.
This includes, but is not limited to:

  • Tax preparation & filing (1040, 1120, 1120-S, 1065, state returns)

  • Bookkeeping, payroll setup, or payroll runs

  • Business formation services (LLC/C-Corp/S-Corp filing, EIN/ITIN applications)

  • Credit repair services

  • Trademark filings

  • Compliance filings (Statement of Information, 1099 filings, renewals, etc.)

  • Advisory or consulting sessions

Our professionals dedicate time and expertise to each engagement; therefore, completed work cannot be returned.

2. Refunds Before Work Begins

You may request a refund only if no work has started on your file.

A refund may be approved when:

  • Required documents have not been submitted by the client.

  • No analysis, preparation, or filing work has been performed by our team.

A standard processing fee of 10–20% may apply to cover administrative costs, merchant fees, and file setup.

3. Partial Refunds (If Work Has Begun but Not Completed)

If preliminary work has already started—such as reviewing documents, setting up accounts, conducting calculations, or drafting forms—USIP Accounting may offer a partial refund at our discretion.

Refund amount will depend on:

  • Time spent

  • Work performed

  • Service type

  • Complexity of the case

A minimum of 30–50% non-refundable service value applies once professional work has begun.

4. No Refunds for Client Non-Cooperation

Refunds will not be issued when delays or issues arise due to client actions, including:

  • Failure to provide required documents

  • Providing inaccurate or incomplete information

  • Missing IRS/State deadlines due to client delay

  • Not responding in a timely manner

  • Not following instructions or compliance requirements

Clients are responsible for providing all necessary information to complete the service.

5. Non-Refundable Fees

The following fees are always non-refundable:

  • Government filing fees (IRS, state, county, USPTO, etc.)

  • Third-party fees (credit monitoring, payroll platforms, software subscriptions)

  • Rush service fees

  • Consultation fees

  • Merchant processing fees

These fees are paid directly to agencies/vendors and cannot be recovered.

6. Credit Repair Service Refund Policy

Due to the nature of credit repair:

  • The sign-up fee is non-refundable once the dispute process has begun.

  • Monthly fees are billed for services already performed and are non-refundable.

  • Client must maintain a 3-bureau monitoring service for accurate results; cancellation of monitoring does not qualify for a refund.

7. Company Formation Service Refund Policy

Once documents are submitted to the state or IRS:

  • No refunds can be issued

  • EIN/ITIN fees are non-refundable once applications are submitted

  • State fees cannot be reversed

If a filing mistake occurs due to our error, we will correct it at no additional charge.

8. Tax Filing Accuracy Guarantee

If USIP Accounting makes an error that results in IRS/state penalties:

  • We will reimburse the penalty amount (not tax owed)

  • Only applies if all client-provided documents were accurate and complete

  • Does not apply to late filing caused by client delays

This guarantee covers penalties caused by our mistake—not tax balances owed.

9. Service Credits Instead of Refunds

In certain cases, USIP Accounting may offer a service credit instead of a monetary refund.
Credits may be applied toward:

  • Future tax filings

  • Bookkeeping

  • Business formation

  • Consulting

  • Payroll services

  • Credit repair

Service credits are non-transferable and expire after 12 months.

10. How to Request a Refund

To request a refund, please email:

📧 support@usipaccounting.com
Subject: Refund Request – [Your Name / Service Purchased]

Include:

  • Full name

  • Service purchased

  • Date of purchase

  • Reason for refund request

  • Any supporting documents

Our team will respond within 3–5 business days.

11. Acceptance of This Policy

By purchasing any service from USIP Accounting, you acknowledge and agree to this Refund & Return Policy.