Política de cancelación

At USIP Accounting, we aim to provide timely, accurate, and high-quality professional services. To maintain efficiency and fairness to all clients, we have established the following cancellation policy.

1. Cancellation Before Work Begins

Clients may cancel a service only if no work has started on the file.

  • A cancellation must be requested in writing via email to support@usipaccounting.com

  • A 10–20% administrative processing fee may apply

  • Government fees, software fees, and third-party fees are non-refundable

Once work begins (document review, calculations, drafting, filings), cancellation terms below apply.

2. Cancellation After Work Has Started

If our team has already begun working on your case, including reviewing documents or preparing drafts:

  • The service becomes partially non-refundable

  • A minimum 30–50% of the service fee will be retained to cover time and expertise already spent

  • If substantial work is completed, USIP Accounting may decline cancellation or issue a small partial credit at our discretion

3. No Cancellation for Completed Services

Once a service is completed, submitted, filed, or delivered, cancellations are not accepted.

This includes (but is not limited to):

  • Tax returns prepared or filed

  • EIN/ITIN applications submitted

  • Company formation documents filed with state agencies

  • Bookkeeping, payroll runs, or financial reports already delivered

  • Credit repair disputes submitted

  • Trademark applications filed

Professional work cannot be undone or “returned” once completed.

4. Scheduled Consulting Sessions & Appointments

For scheduled meetings:

  • Cancellations or rescheduling must be made at least 24 hours in advance

  • Cancellations within 24 hours may result in a late cancellation fee of $25–$75, depending on the appointment type

  • “No-show” appointments are non-refundable

5. Monthly Subscription Services (Bookkeeping, Payroll, Credit Repair)

Monthly services may be cancelled at any time, but:

  • Billing already processed for the month is non-refundable

  • Cancellation must be submitted before the next billing cycle

  • Access to service ends on the last paid day

  • Any ongoing work for the month will still be completed

For credit repair:
Once disputes are prepared or submitted for the month, that month is non-refundable.

6. Government & Third-Party Fees Cannot Be Cancelled

USIP Accounting cannot cancel or refund:

  • IRS/state filing fees

  • Secretary of State submission fees

  • Credit monitoring subscriptions

  • Payroll platform fees

  • Processing fees charged by banks or payment processors

Clients are responsible for contacting these agencies directly if needed.

7. Client Non-Responsiveness

Cancellations will not be approved due to:

  • Failure to provide required documents

  • Delays caused by the client

  • Failure to respond to communication

  • Not meeting IRS or state deadlines because of late client submissions

Service fees will still apply for time already spent.

8. How to Cancel a Service

All cancellation requests must be made in writing:

📧 support@usipaccounting.com
Subject: Cancellation Request – [Your Name / Service]

Include:

  • Name

  • Service purchased

  • Purchase date

  • Reason for cancellation

  • Order number (if applicable)

Response time: 2–3 business days

9. Acceptance of This Policy

By purchasing any service from USIP Accounting, you acknowledge and agree to the above Cancellation Policy.